Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Canada |
15-30 Business days |
| United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***z –
The box came a little damaged. There is quite a detailed instruction. In a pack of 14 pieces, for a course of 2 weeks. Purchase satisfied
T***t –
didnt try it, but it looks so quality
J***r –
Fast shipping. Thank you very much store.
Customer –
Good condition , came in 12 days can’t wait to try
Customer –
The strips came quickly enough. everything was well packed. thanks to the store. came completely the whole set. Once already used, it certainly whitens, but stains. Do not buy, spoil your teeth.
I***a –
Useless maybe effective for very yellow teeth but not mine
Customer –
Amazing stripes. We came in a month. Bleached every time at half a ton. Teeth don’t get any more sensitive. 14 strips for 14 days. In the instruction it is written to finish the course in 2 weeks, but I do every two days, that is in a day (so as not to spoil the teeth). At first, the teeth were about 8 points. Now I already have 5 points, and I only made 6 strips. Inside there are 2 strips on the upper jaw and on the lower (it is shorter). Inside the gel, pleasant to taste. After 30 minutes of holding, I brush my teeth. I plan to order more and use them to maintain my teeth. I bought somewhere for 280 rubles.
E***a –
An interesting thing, glued for 30 minutes really lightened the teeth)
O***n –
like expected
A***a –
I have not used it yet, but they came with a decent package.
A***p –
the gel covers up only the teeth that are visible, you see really quick the results, only your teeth flesh could start to get more sensitive.
I***a –
It all came as it should))) for a long time I use these strips, to maintain the color of the teeth.
A***n –
The strips received in 16 days. The order made 18.11 arrived at mail 04.12. They look like in the photo. I have not tried it yet. I did not communicate with the store.
M***a –
It came fast enough. Packing is intact and safe. Lightens, only the teeth are very sensitive later. But this is expected from this kind of product.
P***a –
Shipping was pre-7.11. The notice was in box 28.10. The order was made by 11.10. I can’t tell you exactly what number the goods came from. The order is satisfied. Nothing like that written above that sensitivity increases, that teeth become stains, none of it, although very vulnerable. The only thing that remains after application is a lot of money on the teeth. I’m not very pleased, I’m wearing a napkin. Tastes light, sweet mint. The effect is visible immediately, used only three times. I ordered more. I did not communicate with the store. Recommend
C***r –
It took him 1 month to reach my home address in Santiago, Chile. It fits the description.
E***a –
Really whitens) on 2-3 tones lighter for the first time) I will try on) enamel does not hurt