Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
Canada |
15-30 Business days |
United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***J –
Упаковано было от души – замотано в пластиковую подушку(заказывала в коробке). На вид очень симпатичная, цвет приятный. Три температуры – 160, 190, 220. Мои волосы прямые, толстые, тяжелые и вообще не держат укладку, надо плойкой долго держать, чтобы были кудряшки. На последнем фото – вторая попытка, подержала несколько секунд. Секрет прост – просто придерживайте кончик локона, когда накручиваете. К концу дня будут легкие волны. Продавец приятный, 10/10❤️
F***f –
Super fast shipping and complies with the description
O***z –
hi, product delivered fast, the product see good well
J***k –
i love
M***d –
The shape is exactly the same as the picture .. I have not yet used it, I will return to comment after use but initially beautiful and compatible with the description and delivery is very fast
A***s –
Arrived well packaged clear instructions very good product
L***D –
My wife is happy with the product. Works very well. Very practical.
M***a –
Плойка отличная, продавец просто умничка! Продавец очень общительный и очень старается. Были проблемы с доставкой, но все пришло быстро. Определённо рекомендую!
C***r –
as described. works well.
V***o –
Very good store. Packed very well. Also arrived ahead of schedule. Match the description. It I will use it I will leave a feedback. The premises are excellent.
S***a –
Great product, arrived relatively fast and well packed. Works as described, only need to learn to identify sides right of curls. KKKKK
E***a –
That’s a great plait. We need to adjust, but even with my incompetent hands managed to twist in 30 minutes. Packed in an air bag, very reliable. Before Lo in 1 month.