Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
Canada |
15-30 Business days |
United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***h –
It was more than 2 months before Belarus. Description corresponds. Big, beautiful. As a gift, a toy is a bone. Nice. Apparently, the material will not be light and beautiful for a long time. I wonder if the washing will stand, but judging by the huge parcel in the washing can not fit. In general, the thing is beautiful and pleasant. But with a dirty dog …. In general, for any enough)
M***a –
the bed is not best quality but for that price is okey. if smaller bed u buy then better it’s looks i have order the biggest one 🙂 . also got the pink toy as a gift 🙂
E***a –
The dog is happy, but I do not know how long this cot will live))))
N***n –
The order arrived after less than a week. Fast delivery and we also got a surprise inside from the sender. Strongly recommends
A*** –
The order was trained, everything is as in the picture, thanks to the store.
A***a –
Beautiful. The spindle loved it.
C***y –
Fast delivery. Looks good. Little bone. Sold with. My dog likes small baskets, so I took an M and that’s exactly what I wanted. I recommend
Customer –
מושלםםםם. Just size, really cute.
Customer –
Perfect and brings a cushion bone the store gave you so thank you very much! He’s happy. And it’s perfect.
Y***v –
The bed is soft and comfortable. Color, as in the announcement. It came with a little delay, but it’s a DPD jamb. The dog is very pleased.
Y***z –
Very pretty. My dog loves it. You don’t have to remove and wash it.
Customer –
It’s very good thing! I’m pleased and my dog too
A***v –
Finished in 2 weeks, the quality is not bad. It’s worth your money.
P***j –
It’s a bit flat compared to the dog beds I have bought before, but it’s fine. It’s big and the smell was faint. My dog liked the squeaky toy.
L***a –
Loved! Perfect for my dog Labrador. he loved!
R***v –
המיטה גדולה בספוג שלה יש כדורים כאלו כך שהמשטח לא אחיד. הכלבה שלי אהבה אותה וזה מה שחשוב
M***a –
wygląda świetnie, przyszło szybciutko, bardzo polecam ja i Niko
N***a –
I bought the size L of a French bulldog, we have a large puppy 13 kg to him just. I liked the bed very much and the bonus is super. Sobaken well is very pleased. Recommend. Quality is super.