Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Canada |
15-30 Business days |
| United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hexagon Hole：
Hexagon Hole：
S***a –
The mat is cool. I lay in the room for a day, then I cut it out for the toilet, in the form of a uniitas. Removed the second layer-it was easier to remove the mat and place everything from under it, than double pull and shake. I’ll order the second one for the corridor.
P***e –
Para já tudo bem Chegou rápido a Portugal
S***a –
The mat is large, the color matches, it’s a pity that there is no more, it would be for the whole toilet)) thank you to the store, let’s see how the cat will react)
I***a –
Отличный ковёр! Брала самый большой. Запаха нет. Быстрая доставка.
M***e –
Envió súper rápido a España. la Alfombra coincide con la descripción y su funcionalidad es perfecta. Nos ahorra mucho tiempo de lo. pieza y además el diseño y el color están geniales. Sin dudas pediré otra cuando está se ponga mala ya que a los gatos también les ha gustado para rascar. Todo más que excelente !
N***S –
Delighted with my purchase, practical for. The litter in christaux
L***a –
Perfectly copes with its duties, now the filler does not fly around the house. It was packed in the form of a twist, it was a nudity to lie back, there was a small smell of plastic, which has eventually gone off.
R***r –
Mats are good, good, I order not the first time. The only annoying thing is that they are folded and then figs unraveled. Very much time lies under the load.
N***m –
Fast delivery, to Lithuania 27 days. We liked it, we have to wait for the reaction of the cat ….
V***a –
Arrived today. Thought it was bigger. And longer.
T***s –
The carpet works even recommend.
C*** –
Arrived really quickly. The size is accurate, materiaal looks good, top layer with holes is it is approximately 7 mm think, and looks strong, is a kind of EVA material, pleasant to the touch, not to soft, not real hard. Almost no smell. I put the mat in the doorway to test if the cat would walk over it, and he did without problem. I have it under/in front of the litterbox, but the cat hasn’t used the litterbox yet.
C***a –
Just as described, seems good quality and easy to clean. On another note, now my cat like to sleep there 🙂
L***a –
The mat is quality, double, velcro. The size is slightly smaller than the declared one. The color is cool, sky blue. While waiting for delivery, the need for it fell off. Just in the store I would have bought for such money. A little less than a thousand. you can change the filler and the question will be solved. We now have wood sawdust pressing, pure and fine. so think if you need it
K***k –
mata bardzo dobrze się sprawdza i jest taka jak w opisie
F***f –
Comfortable, non-smelly, pleasant touch. Come quickly. How well he will collect the trash, unsubscribe later.
G***a –
Ordered 11.07. Got 25.07 in St. Petersburg, the postman brought right to the house. Quality is good, our seals were not surprised by the novelty, quietly went to the toilet. No smell. Since the mat was folded in half, it was necessary to soak briefly in hot water, as many wrote, to straighten it up.