Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Canada |
15-30 Business days |
| United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N*** –
Coat very good quality very soft the fur is beautiful I recommend
K***a –
i got it today it arrives earlyer and I love it it’s very beautiful with a little gift in it the store are doing great job I will definitely buy from the store again pls seller can I get your name and store name to order Christmas items?
A***a –
Good, fur for artificial pts good! The waist is overstated, but now it’s fashionable not to tighten the kuliska)) the eye came quickly! Fabric, fur, fur inside, all PTs are pleasant. Thread does not stick out at all) I’m 175 tall, wear _ 46 size.
A***e –
Pirkau M dydį, nesioju xs no social insurance debt. Rankoves vos ne trumpos, plociui lieka daug vietos, reikia suverzt. Smagios, gilios kišenės no social insurance debt.
F***a –
Its realy ovely, the textures are great for winter. Great Piece, great Store!!!!!
C*** –
All right, just like in the picture. Very warm. I recommend ordering one size more
O***o –
On the hips 102 L even bolshevata, but on the height of 173 sleeves are short, most likely for the autumn will fit and to the bottom trapezoid is made, in general for an amateur.
A***j –
You have to take two sizes more be careful
J***a –
Super hot size is OK but something short arm is left not much but well super Happy super shipping quick as to your description
V***r –
Good, quality thing Beautiful, the size is a little too small.
A***a –
good quality. just sleeves a bit short. normaly i wear m size. i ordered one size big Lsize. just size only sleeve
I***a –
The jacket is good, warm, I took 46 for xxlwas large, it is necessary to take a smaller size. The collar of course should be taken separately, this bullshit. Not the one in the photo.
A***a –
Wszystko ok, rozmiar zgodny z tabelką ( L to polskie S ) .
C***a –
Very nice jacket that keeps warm! Beautiful finishes, I recommend! Received in 2 weeks.
E*** –
High quality jacket. Same as the photo and description. Size perfectly according to the size chart. Fast delivery. Highly recommended.
R***o –
Excellent quality waterproof fabric, good finishes. The cool lining! Very warm and soft. * Could be improved in the quality of the zipper and belt trim. * I placed the order on October 12th and it came to me on October 26th. Thanks to the store, I came with a gift hair drip.
A***a –
The park is good, slightly stuck out the thread, but it’s not noticeable to the eye, thanks to the store for the fast delivery
Customer –
Really great frankly do not hesitate I offered to my mother she loved too much I’m happy