Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
Canada |
15-30 Business days |
United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***f –
Everything is super! the house is large, for this price the quality is excellent. The goods came quickly, 9 days. Seller Recommend!!!
F***o –
Perfect! And my cats loved it.
S***y –
Delivery took 10 days to mine. The product is excellent truth a little small for a cat) there is no smell. I recommend the store definitely! Thank you so much!
A***h –
The order came in 17 days by mail MEST Express, the bed is good, I bought toy-terrier 2.500 kg, but I pressed and climbed the dachshund 8 kg, the size of 35 in length of 50 cm, not small. So then on dogs up to 7 kg will be good.
F***r –
The best New Year gift for a cat!!!
C***e –
Very good! To see if my cat goes in now lol
F***a –
All as in the description, a good house❤Exactly 14 days delivery arrived
A***a –
Шикарный домик, кот тут же в него залез) Кот спит на подоконнике, купила дом на зиму, когда будет прохладно.
V***o –
Delivered to Kyiv Ukraine in about 2 weeks which is very fast. Quality is very good and colors and design just exactly as on photos. Looks very good, material is natural and all stitches are even and very good. Really like the product and recommend it a lot!
N***o –
The goods came in 19 days. They took a bed for that terrier, it’s the most, but there will be little room for the cat. The bottom of the house is fabric, thin, on it silicone droplets against slip, the pillow is thin, you need to add filler. The house itself is good. During the transport in the vacuum packaging began, but I ironed the steam iron and became all super.
S*** –
Very nice
E***o –
Thank you! The order was not waiting long. The thing is good, fairly dense, the bottom is removable and the zipper cover (can be washed). Very nice view. Since I have two cats, I will definitely order another one from this store. I highly advise everyone! Thanks again!
S***a –
Very cute, soft and beautiful! My cat loves it, my cat is still suspicious!!! The cushion inside out W can wash because have a clasp!!!
Customer –
Nice house! The kitten immediately went to bed and fell asleep there in a fluffy pillow. We got a little perfect. Who has large animals, take a larger size.
D***s –
Fast ship. Well made. Good fabric, soft, and good sewing. The cat loves it. Comfortable.
Y***a –
Excellent house, this is the second, the cats are happy, the delivery is fast
M***m –
Описание товара соответствует, качество отличное, кошки довольны, что ещё надо.. В посылке было 6 заказов, удобно 5++.
Customer –
ok
O***k –
Cat liked, the adult cat fit, and even the place remains, it came quickly