Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Canada |
15-30 Business days |
| United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***k –
Smart cable. The quality is ugreen, and the price is 2 times cheaper. Shipment and delivery is sharp. Lyck to the store.
A***o –
Everything is fine, everything works. Thank you!
M***a –
Article fonctionne parfaitement.
A***a –
Cable-fire, braided, rigid, plug with iron edges. Connected via Display Port and HDMI. Everything is super!
J***e –
Perfect item. I am very satisfied with the order. Highly recommended store.
I***n –
Fast delivery, works well
S***i –
It came in two weeks. Packed in cellophane bag and factory packing. The cable has not yet been checked, but 4 to the picture is not going to play, but the length is just right. The cable itself (this is only visually) of good quality, thank you to the store.
A***y –
хороший кабель выглядит достойно. всё работает. заказывали 03.08.на почту пришло 23.08. в новороссийск
V***v –
Товар хорошо упакован, полностью соответствует описанию, качество хорошее, передача данных приемлемая, товар пришёл вовремя, трек отслеживался, отправка и доставка быстро. Спасибо продавцу за тавар!!!
W***I –
Product appears to be of good quality. Was sent 09/09 and received today 23/09. Working perfectly.
S***v –
The order came very quickly. everything is in full safety and works. thanks to the store. good luck with the sales!
A***v –
Good HDMI cable. The description corresponds, the image displays clear. The parcel was delivered in 20 days, on the track was tracked. Got into consolidation, three parcels in one.
G***s –
Very thin cable compared to the old one just super-slim, works while without complaints.
Customer –
Perfektný product a rýchle doručenie Len odporúčam ďakujem
H***n –
Good material, it hasn’t been tested yet. It took me 20 days to get to my domocilio.
S***i –
Works and very cool! How come I haven’t thought about it to this day ?! There is nothing like a direct connection!
E***v –
Cable 1080 gives out, more from it is not required. And what is important is that he is thin, so he is happy with the purchase.
Y***u –
A very good cable. Though a little bit of thin. But works well. Let see how long it goes. Delivery is fast. Packing is good. Everything is fine until now. I don’t know how long the cable will last. But overall recommended.