Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
Canada |
15-30 Business days |
United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***o –
imballaggio perfetto
S***n –
The goods came very quickly, the quality is very good for such a price, everything works, thank you very much. Looks very nice
S***a –
Everything is super. packing is good. Light tape need to stretch on the flower yourself. Batteries three PCs Micro fingers. Batteries did not put. In general, a very, very beautiful thing. On the table or gift is worth it. The color of the ribbon is iridescent with different colors. Shipping fast. Flask glass. Under the grass on the look of a tree. I recommend the producer. 5 + large sales.
P***p –
배송은 좀 늦었지만, 물건은 아주 좋습니다.
E***d –
I ordered 3 identical roses. Two of them in perfect condition, the third one petal is slightly deformed and looks down. But very pleased that on my request to send the goods quickly, the store responded and the goods really came very quickly.
A***h –
Very pretty and by miracle not broken given the condition of the package!! Attention for store. Delivery 3 weeks thank you
M***O –
It’s beautiful, we ‘ve loved it, better yet in reality than in pictures, divine, magical
F***s –
Great, very nice
5***r –
tres jolie bien emballé très contente du cadeau
G***e –
Fast delivery, thank you and most importantly good packaging, thank you
A***v –
The decoration was delivered to Ukraine in 14 days, safe and sound. The quality is excellent, it looks very cool, fully corresponds to the description and photos. There are no unpleasant smells, it works on three batteries, there are no batteries included. I ordered for my mother as a gift to Ukraine, unfortunately I can not make a photo, since I live far away. My mom really likes it!!
O***v –
Bought, looked alive and now I think: “.. and it was necessary?” The pictures are beautiful, in life bullshit, cheap. Without lights, the flower looks more beautiful, and the lights themselves as an automatic Garland in several modes flash, yes so, you can’t watch without pain. What the hell? If it were slow or burned… And so after a couple of minutes you want to turn off. I really want to… And the figures under the flower look like a cheap latitude. Maximum baby will not like years up to 5-6. In general, the money thrown out ..
C***i –
Very good packaging! It arrived safe and in three weeks. It is sooo pretty! Amazing quality
D***s –
muy buen producto. recomiendo 120%
D***v –
A perfect gift for your beloved wife. We really liked the lamp. Seller recommend
9***9 –
Perfect packaging safety shipping price contrast top satisfied with you ~♡
1***a –
firstly, i want to say the item was arrived at the date. i am happy with that first. And, it is perfect as more than i expect. i uploaded down there few photos as well. The best gift for your girl friend when anniversary or her birthday or his. lighting system is perfect as i expect. if you are a photographer, you have nice scenario for your photos and it willl make it… i love this one a lot and i recommend every one ❤. Thanks Ali ❤
S***s –
Super fast, and beautiful I love it.
R***o –
Really beautiful product, works perfectly and arrived fast!! Thank you the product! Very satisfied, my wife found beautiful!
T***h –
lovely item. came as described. Well packaged, well protected. fast shipping, fast delivery. highly recommended.