Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Canada |
15-30 Business days |
| United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Quality grass, duck as a gift! The child is delighted! Thank you very much, delivered quickly
Customer –
Good size and quality, perfect for what I need. Free gift also, thank you!
M***z –
Product as described. Look beautiful! Well packed. Thanks for the additional kadootje
A***a –
Like in the picture! The order is very satisfied!
E***a –
Ordered 11.11 came 03.12 in St. Petersburg excellent. Recommend!
Customer –
Small pieces that look like stones and Moss For composition. Same picture. They arrived soon. Thank you, Mr. salesman.
Customer –
Bigger stones simulating Moss, same photo. They arrived soon. Thank you, Mr. salesman.
R***r –
I liked the Mat-imitation of grass and especially green stones. And as a gift-duck;))) Packed well. To the store of health and prosperity!
T***h –
good products, received them really quick. happy with them
Customer –
Excellent Pond)).. Quality is good)).. Neatly painted…
N***d –
I am very happy with my order, according to the description everything is perfect fast delivery well packaged thank you to the store for the small gift
C***C –
Very nice synthetic foam. Delivery in 11 days and a little duck as a gift!
N***k –
Thank you very much to the store!) sent quickly, the quality is excellent!) special thanks for the cute gift
E***r –
They’re wonderful, I have to thank the store for the gift. They’re fantastic.
S***i –
really happy with my packages, bought in bulk, perfect!
M***a –
Delivery faster than in 2 weeks, courier for home, all carefully as the description, I am very glad. Recommend.
Y***y –
in perfect condition just not 30 cm x 30 cm ( – 3 mm on both sides ) so 29.7 cm x 29.7 cm but good enough highly recommend store and product very professionally wrapped thank you very much for the gifts 2 ducks yellow and lila delivery time 27 days to Quebec Canada pretty decent will definitely buy more from this seller