We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
Canada
15-30 Business days
United States
15-30 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 16 customer ratings
16 reviews
100% of buyers enjoyed this product!
5 stars
( 16 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
B***h –
great goods
Rated 5 out of 5
Customer –
Ахахахаха, well, in my case))) the box itself is normal, everything closes, the sticks are normal, and I threw a spoon-it’s sharp on the edges. Devices of the usual size will not fit there, you need to put disposable, well, or buy a children’s fork)))) the box was quite sealed, poured water, chatted and threw a box for five minutes-nothing leaked, but inside the water drifted between the compartments. In short, the soup is not necessary to pour, but the grout or sauce will remain inside. The mounts do not seem to me super reliable, if there are many things in the bag and the person is actively moving, then, I think they can open up. I ordered this box for the owner, he has a height of two meters and a hundred kg. I don’t think there’s enough food for his lunch. For comparison, I put a cricket lighter. There will fit a good lunch for a woman or child, but huge men who eat a lot, I’ll have to take something else. By the way, I thought that the color would be paler, but it turned out to be more saturated than in the photo.
Rated 5 out of 5
A***n –
Perfecta igual ala imagen
Rated 5 out of 5
E***g –
The order came before the deadline, I’m so happy :))), the store kept in touch during the shipment, was very polite, the parcel information updated quickly and on time, lunchbox was well packed, so did not suffer when shipping, spoon and sticks (packed) are attached, the lid is tightly closed, 3 compartments for food, Lunchbox is quite compact and compartments of medium size, I recommend the seller, I express his great gratitude 🙂 😉
Rated 5 out of 5
N***o –
Great, very nice and spacious! For the price you have even the cutlery are good. Keep the food temperature as you put it in, so I ‘ve been able to check, minimum 4 hours.
Rated 5 out of 5
Y***a –
The parcel was received, the taper is excellent. Granddaughter is happy! With the store talked, the track was tracked. I recommend both the product and the seller.
Rated 5 out of 5
C***z –
It came perfect and fast. It has the right size and the color is nice.
Rated 5 out of 5
I***n –
It’s been a long time since a store sent me something so well-packed and fast it has charm me and I recommend it
Rated 5 out of 5
A***s –
Thank you. Lunchbox is quite worthy. Packed perfectly. It’s whole. Sticks are metallic, but we will not use them anyway. Thanks again.
Rated 5 out of 5
S***a –
I ship pretty fast. Fiambrera is a very suitable size. Same as in the photo
Rated 5 out of 5
E***g –
Liquids don’t stick inside and it’s like in pictures
Rated 5 out of 5
B***n –
I ordered this box on September 26, 2020 and I received it on October 7, 2020. Sending was very fast. The box is in good condition only a small scratches on the plastic where there are cutlery. It fits perfectly with the photo! I am satisfied and recommend. 🙂
Rated 5 out of 5
C*** –
Small Spoon and forks for baby very very pretty and very solid.
Rated 5 out of 5
A***o –
Delivery in Dnepr 21 days. Corresponds to the description, everything is whole, packing is excellent. The quality of the plastic is excellent. The lid on the rubber gasket, closes hermetically, metal sticks and spoon. to the store Thank you very much.
Rated 5 out of 5
A***a –
Good Bento Box,it comes with a nice quality steel spoon and chopsticks. Really fast shipping
Rated 5 out of 5
E***e –
Great very complete
Only logged in customers who have purchased this product may leave a review.
B***h –
great goods
Customer –
Ахахахаха, well, in my case))) the box itself is normal, everything closes, the sticks are normal, and I threw a spoon-it’s sharp on the edges. Devices of the usual size will not fit there, you need to put disposable, well, or buy a children’s fork)))) the box was quite sealed, poured water, chatted and threw a box for five minutes-nothing leaked, but inside the water drifted between the compartments. In short, the soup is not necessary to pour, but the grout or sauce will remain inside. The mounts do not seem to me super reliable, if there are many things in the bag and the person is actively moving, then, I think they can open up. I ordered this box for the owner, he has a height of two meters and a hundred kg. I don’t think there’s enough food for his lunch. For comparison, I put a cricket lighter. There will fit a good lunch for a woman or child, but huge men who eat a lot, I’ll have to take something else. By the way, I thought that the color would be paler, but it turned out to be more saturated than in the photo.
A***n –
Perfecta igual ala imagen
E***g –
The order came before the deadline, I’m so happy :))), the store kept in touch during the shipment, was very polite, the parcel information updated quickly and on time, lunchbox was well packed, so did not suffer when shipping, spoon and sticks (packed) are attached, the lid is tightly closed, 3 compartments for food, Lunchbox is quite compact and compartments of medium size, I recommend the seller, I express his great gratitude 🙂 😉
N***o –
Great, very nice and spacious! For the price you have even the cutlery are good. Keep the food temperature as you put it in, so I ‘ve been able to check, minimum 4 hours.
Y***a –
The parcel was received, the taper is excellent. Granddaughter is happy! With the store talked, the track was tracked. I recommend both the product and the seller.
C***z –
It came perfect and fast. It has the right size and the color is nice.
I***n –
It’s been a long time since a store sent me something so well-packed and fast it has charm me and I recommend it
A***s –
Thank you. Lunchbox is quite worthy. Packed perfectly. It’s whole. Sticks are metallic, but we will not use them anyway. Thanks again.
S***a –
I ship pretty fast. Fiambrera is a very suitable size. Same as in the photo
E***g –
Liquids don’t stick inside and it’s like in pictures
B***n –
I ordered this box on September 26, 2020 and I received it on October 7, 2020. Sending was very fast. The box is in good condition only a small scratches on the plastic where there are cutlery. It fits perfectly with the photo! I am satisfied and recommend. 🙂
C*** –
Small Spoon and forks for baby very very pretty and very solid.
A***o –
Delivery in Dnepr 21 days. Corresponds to the description, everything is whole, packing is excellent. The quality of the plastic is excellent. The lid on the rubber gasket, closes hermetically, metal sticks and spoon. to the store Thank you very much.
A***a –
Good Bento Box,it comes with a nice quality steel spoon and chopsticks. Really fast shipping
E***e –
Great very complete