Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Canada |
15-30 Business days |
| United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***y –
Product is great. As described easy to set up. Great value. Highly recommended.
E***n –
Everything is very easy and just joining. The goods are perfectly packed, full working capacity. I have curves of hands and electricity is not my strong point, but even I managed to connect everything. Thank you!!!
Customer –
All as ordered. We will se how it will pass the test of tie bo for the time being I sm happy with the purchase.
G***e –
Everything is cool, to Nizhny Novgorod in 7 days!, everything works properly, packed qualitatively!!)
V***h –
The tape is good, everything is well packed, everything works. I hope that it will last a long time, but so far it shines well. If you order, then note that you still need an adapter and a battery! Thank you store.
Customer –
A good tape, shines brightly, nothing is broken. Everything is well packed. Note that you need batteries to the remote
Customer –
The tape is good) it shines very bright. You can order!
L***a –
I’m fast but I still haven’t put it into operation that if I’m going to use it for my puticlub that I’m doing reforms.
L***r –
Everything has come, the ribbon is working. The parcel was 21 days, the quality well, for its money will come down, the tape is sticky diodes all workers. In general, there will be nothing. Advise
K***r –
Very Very adorable!!!! work really good than I expected. I recommented this store.
M***c –
Very fast shipping. The item is beautiful, thank you!!
C***e –
Arrived 2 days before estimated and work perfectly
M***n –
I look forward to it! I loved it! 100% recommended
L***l –
The tape met expectations. everything works, it came quickly. it is convenient to use through the application on Bluetooth. The order is satisfied.
S***s –
They arrived 5 days antea in Chile, they work well, but it shines n more the EU so watch out for the packs they buy (I bought 2 packs separately, and one shines more than the other)
E***a –
All as in the description,, but like norms, time will show how it will work! packed very well, everything is whole, complete set
E***f –
Awsome!!!!! it could be brighter and if you buy 2 or more they connect with the same remote or app i recoment this led strip!!