Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Canada |
15-30 Business days |
| United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***n –
Delivered and sent on time. Packed well, the size approached and corresponds to the description. The material is dense. Seller recommend.
A***v –
The first feeling is synthetic, but you start to wear and the impression changes to a positive and very superstitious feeling, that they should last for a long time. Negative moments in general did not notice. Respect to store.
A***p –
Everything is fine, my husband liked socks. not thin, for the summer will not work, autumn and spring, the quality is excellent. delivery of 20 days to Chelyabinsk region
E***A –
good
G***e –
hello thanks for the parcel. always matched as described Size 37 will be too large. Bought for a child, his size 39 arrived within a month.
A***V –
Delivery month. came in a package. socks stretch. to the account of winter I do not know. then I’ll add a review.
S***V –
всё получил спасибо большое быстрая доставка всё как на фото качество отличное
R***v –
шло 3недели.хорошие носки мужские.брать можно.
S***r –
Thank you. The salesman asked for sizes 40-43 he sent them.
M***z –
Reception 10 days, ARTICIULO and shop satisfactory, recommended. MIGUEL CERCOS LOPEZ
R***r –
The order was sent quickly and came without delay. The socks are packed in a transparent bag, there is no label on it. No information about the composition. They are ordinary, thin socks, not winter. On an elastic band one sock marriage! But because of this, I will not reduce the evaluation, because otherwise everything is fine. I did not have to communicate with the store. Track was tracked all the way.
A***v –
As usual, excellent quality, fast delivery and coupon for a serious amount for the following purchases.
R***e –
Very good socks. I think more fall than winters. Good quality. Perfect for 43. It lacks a few centimeters to the calf very fast time, 10 days. Very satisfied.
M***a –
Socks are small. Up to 42 sizes stretch. Who does not have a leg anymore. The parcel came quickly. One month before Pavlodar
V***n –
Delivery 14 days, the goods is OK, thank you. In appearance and to the touch look good. Will be visible in the process of operation.