We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
Canada
15-30 Business days
United States
15-30 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 16 customer ratings
16 reviews
100% of buyers enjoyed this product!
5 stars
( 16 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
S***u –
Very cool Thermo. It’s not the first time I buy a thermo of this company and I’m very pleased. Very comfortable and well removes moisture. Recommend.
Rated 5 out of 5
R***r –
Size L height 173 cm Weight 80 kg. The size is perfect. The feet feel very camphor. The material is harsh, the top measured after a day is slightly sweaty, so a little uncomfortable in contrast to the field of polyester termukh. The fabric is thick if not much sweat will warm a little. Well, I’ll check the streaming when the season starts. The quality of the material and sewing at the level.
Rated 5 out of 5
A***n –
с виду классный, жду зиму
Rated 5 out of 5
M***d –
In general, everything is quality, the size is only a little press as if, although like the largest ordered, I have a height of 175, a weight of 90 kg. And so qualitatively sewed.
Rated 5 out of 5
0***r –
Everything is fine, already 3 sets took
Rated 5 out of 5
K***h –
Quality worthy! XL, for height 181, weight 75. sits perfectly.
Rated 5 out of 5
T***H –
As always at 5 +. Thank you.
Rated 5 out of 5
T***o –
Excellent quality, everything came up perfectly, it came quickly
Rated 5 out of 5
R***r –
Super comfortable and quality thermal underwear, worth its money, height 170 cm weight 70 kg took l came up perfectly
Rated 5 out of 5
I***s –
At 176 height, 95 weight slightly small
Rated 5 out of 5
R***v –
I chose the size table sleeves and legs are short in the rest of the complaints are not sewn very qualitatively.
Rated 5 out of 5
E***n –
Excellent quality. Approached just the height of 178 and weight 85.
Rated 5 out of 5
D***o –
The leg is slightly wide at the bottom, I’m afraid to rub it will be in a bord shoe. But look. Socks by the way ordered from Alika, norms, as in the Sportmaster only cheaper. In general, termuha chotkaya, tightly sits.
Rated 5 out of 5
Customer –
Took his son for hockey, came up perfectly! Quality at altitude!
Rated 5 out of 5
M***v –
The order received on time, packed standard package in the package, the Thermo itself in the branded zipper. By linen, height 170, weight about 83, with belly, on L on me strongly expressed compression effect that up that bottom body all keeps say there, without discomfort, the movement does not stick, about the heat at a minimum, it is sewn very well, everything is quality, Once again, I will say that as such, the underwear does not heat this, if compared with the red Foch penguin, there is no other way to compare it, but it is necessary to understand they are different, completely for different scenarios.
Rated 5 out of 5
A***n –
Good first layer
Only logged in customers who have purchased this product may leave a review.
S***u –
Very cool Thermo. It’s not the first time I buy a thermo of this company and I’m very pleased. Very comfortable and well removes moisture. Recommend.
R***r –
Size L height 173 cm Weight 80 kg. The size is perfect. The feet feel very camphor. The material is harsh, the top measured after a day is slightly sweaty, so a little uncomfortable in contrast to the field of polyester termukh. The fabric is thick if not much sweat will warm a little. Well, I’ll check the streaming when the season starts. The quality of the material and sewing at the level.
A***n –
с виду классный, жду зиму
M***d –
In general, everything is quality, the size is only a little press as if, although like the largest ordered, I have a height of 175, a weight of 90 kg. And so qualitatively sewed.
0***r –
Everything is fine, already 3 sets took
K***h –
Quality worthy! XL, for height 181, weight 75. sits perfectly.
T***H –
As always at 5 +. Thank you.
T***o –
Excellent quality, everything came up perfectly, it came quickly
R***r –
Super comfortable and quality thermal underwear, worth its money, height 170 cm weight 70 kg took l came up perfectly
I***s –
At 176 height, 95 weight slightly small
R***v –
I chose the size table sleeves and legs are short in the rest of the complaints are not sewn very qualitatively.
E***n –
Excellent quality. Approached just the height of 178 and weight 85.
D***o –
The leg is slightly wide at the bottom, I’m afraid to rub it will be in a bord shoe. But look. Socks by the way ordered from Alika, norms, as in the Sportmaster only cheaper. In general, termuha chotkaya, tightly sits.
Customer –
Took his son for hockey, came up perfectly! Quality at altitude!
M***v –
The order received on time, packed standard package in the package, the Thermo itself in the branded zipper. By linen, height 170, weight about 83, with belly, on L on me strongly expressed compression effect that up that bottom body all keeps say there, without discomfort, the movement does not stick, about the heat at a minimum, it is sewn very well, everything is quality, Once again, I will say that as such, the underwear does not heat this, if compared with the red Foch penguin, there is no other way to compare it, but it is necessary to understand they are different, completely for different scenarios.
A***n –
Good first layer