Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Canada |
15-30 Business days |
| United States |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shophigher.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Ha llegado rápido, acostumbrado a todo lo que llega de China me ha sorprendido. El producto está bien. Recomendable
A***n –
It is pleasant to wear and the quality will match the price, does not irritate the skin.
M***n –
Excellent quality. Fast shipping. Very happy
P***n –
good mask . thanks
N***n –
Маска хорошая, теплая. Правда пластмаска на лице давит на нос, дыжатб тык тяжелее. Совместно с очками вообще тяжело дышать носом. Жаль что выступ для носа не регулируется
P***i –
3 week delivery. Product complies with the description.
A***i –
Excellent balaclava
A***v –
Not very ergonomic balaclava. There is no narrowing under the neck, a gate under the shoulders would need to be done below. The hat is too small (the forehead is too much open). Holes under the arms of the glasses are too high, certainly not at the level of the ears. And the hat here goes hard sewn to the balaclava, not separately. I think this is a minus, because balaclava due to this is not so universal, sharpened only under one size of head, neck. If a person is higher, then everything begins to drink in this hat and pull all the balaclava up. The valves work, I think, will contribute to less fogging points. Breathing in it is quite easy. The material is dense, warm. Pleased with a good matte package with a zip-lock) Okay, let’s see how it will be in practice. I will not be able to check already in the near future.
M***a –
It looks of quality
Customer –
Nowhere are the dimensions written, the result was small.
P***n –
fast delevery and great service
M***k –
ok.
M***v –
Top Mask!
Customer –
The size approached perfectly, the filter clearly lies on the chin. Breathing very easily.
R***r –
Not malomerka,
A***h –
Great balaclava, very warm, definitely keeps heat to about-8 degree Celsius (it was najzimniejsza night). Mask protects against SMOG-IEM. Driving speed of about 30 km/h for 16 inch składaku urban. Not me need longer KAP tur. Recommend 100%! Shipment fast not more like 3 weeks. Seller in order. Thank you.
M***s –
perfect
Customer –
Basically from X-TIGER I wear everything, velobandana, jersey, helmet. I liked the mask, the quality is good. How will the season come-I’ll complement the review, what is it in business